Hi, we design
Conversational Experiences!

Whether in marketing, sales or customer service – conversations are the most intimate way to engage with your customers. AI powered chat bots and voice assistants are an opportunity for brands and businesses to take their customer relationships to the next level. We create a sustainable and measurable conversational strategy for you: We analyse needs, define goals, create the conversational UX and continuously optimise your bot ecosystem. We create bots with brand character, so that your conversational touchpoint becomes a real brand experience.


GET STARTED NOW

… with our 5-day bot strategy and design sprint!

Get in contact!

👋 Hi there!
Have you ever considered to 🚀 your business with conversational experiences?
Actually I did. But is it worth it? How do I start? 🤔
Conversational experiences are the best way to engage with your customers. And an excellent way to create a deep relationship with your brand.
Do you want me to help you with that?

Why you should go
conver­sational, now!

  • IT’S EFFICIENT

    Bots provide a cheaper and faster distribution of your product and service offering compared to any other channel. Juniper Research says: „Chatbots expected to cut business costs by $8 Billion by 2022“

  • IT’S DIRECT

    Engage with your customers where they are already involved in a highly personal way: via messaging. 63% of people would consider messaging an online chatbot to communicate with a business or brand (Mindshare).

  • IT’S SMART

    Offer personalised content like tips, recommendations and product suggestions based on machine learning algorithms.

  • IT’S SUSTAINABLE

    Conversational helps intensify your customer experience as you gather insights from your AI bot conversations that you can directly integrate into your CRM platform.

  • IT’S NOW

    As e-commerce and social media stagnate, conversational is on the rise. Gartner calls „Conversational AI-first“ the „most important new platform paradigm“.

Five Steps to your
Conversational Success!

We have adapted our Branded Interaction Design process to create user-centered conversational experiences. The result is a sprint-compatible version that is suited for both fully fleshed out conversational user interfaces (CUIs) and minimum viable products (MVPs) alike. Thanks to its flexibility we can adapt the process to the special requirements of each project.

Discover

We conduct research. We understand the needs and requirements of your business, brand and users, analyse the customers journey and oversee the technical ecosystem.

Define

We create the conversational strategy. We define the personality, voice and look for your bot(s), its or their knowledge and skills, create an intent map and backlog.

Design

We create dialogues and flows. We define intents and entities. We prototype, test, iterate. We create content and build an outstanding user experience.

Deliver

We implement the bot. We create guidelines. We train developers and editors for further development. We integrate relevant channels like Facebook Messenger, WhatsApp or Apple Business Chat. We connect your CRM platform or a livechat solution.

Distribute

We use defined KPIs and metrics to continuously review and optimise the chatbots performance, UX and brand fit.

Who we are
and what we do


GET STARTED NOW

… with our 5-day bot strategy and design sprint!

Get in contact!

Interested in branded conversations?

Give us a call, we would love to hear about what you have planned!

Enikö Soujon

Senior Account Manager
enikoe.soujon@thinkmoto.de
+49 (0) 30 4404 8119

Our technology partners

Talk to me!